Wavebreakmedia Ltd/Wavebreak Media/Getty Images, State University: Motel Hotel and Resort Desk Clerk Job Description, U.S. Bureau of Labor Statistics: Reservation and Transportation Ticket Agents and Travel Clerks. Maintain and manage a log book for reservation activities. Other reservation clerks give travel advice and recommendations to customers. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Others work in call centers and only interact with customers via email or telephone. For example, the median annual salary of a hotel reservation clerk is around $19,500 (U.S.) a year while the median annual salary of an airline reservation clerk is around $31,000 a year, according to May 2008 research by the U.S. Bureau of Labor Statistics. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Reservation Agent Job Description Template We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. Reservation Agent Job Description. Reservation Clerk Responsibilities and Duties. 515 Airline Reservations jobs available on Indeed.com. Resolve issues in a timely manner and escalate customers in … Open or close information facilities. Duties may include checking hotel and flight availability, confirming reservations, or making itinerary changes as necessary. These employees deal … They also perform janitorial work in American facilities and offices. Answer and respond to customers on reservation inquiries. Some reservation clerks work with customers in person at ticket counters or hotel front desks. Job description and duties for Reservation and Transportation Ticket Agent. Correct errors in ticket purchases and account information. 238.362-014 Buy the DOT:Download TITLE(s): RESERVATION CLERK (clerical) alternate titles: clerk, travel reservations; travel clerk Obtains travel and hotel accommodations for guests and employees of industrial concern, issues tickets, types itineraries, and compiles reports of transactions: Obtains confirmation of travel and lodging space and rate information. Being a Travel Clerk communicates travel plans to employees and … Answer and respond to customers on reservation inquiries. Denise Brandenberg has more than 15 years professional experience as a marketing copywriter, with a focus in public relations. Reservations basically ensure that a seat or room will be saved for a future or later date. Most reservation clerk positions only require a high school diploma or equivalent, according to State University. There are many duties with this type of job. Airline Reservation Agent Jobs Duties. Create your own professional looking resume for free using our resume builder! Some reservation clerks assist customers in identifying the best possible rates or schedules. In addition, they earn an average bonus of $752. Many reservation clerks must deal with irate customers or passengers and understand how to work in high-stress environments. The scope of a reservation agent's job depends, in part, on her employer. These … Company Description Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. They may support customers in person, on the phone, online or a … Their job is to assist customers with the planning and booking aspect of their vacation or stay. Processes reservations from the sales office, other hotel departments, and travel agents. Provide clerical support to the reservation staff. Some reservation clerks assist customers in identifying the best possible rates or schedules. Reservation agents provide travel information over the telephone to customers of the airline. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. In addition, they earn an average bonus of $789. Apply to Passenger Service Agent, Customer Service Representative, Crew Member and more! Ensure fulfillment of needs and requirements of guests who obtained prior reservations. Troubleshooting unforeseen problems . Airline Reservation Agent Job Description & Salary Information. Customer Service Representative. Instruct and communicate to guests, visitors and customers on corporate policies and regulations. Make travel, accommodations, or entertainment arrangements for others. Process all reservation requests from customers. Provide reservation services to guests and visitors in a hotel setting. Porter is an Official 4 Star Airline® in the World Airline Star Rating® and also rated as Best Regional Airline in North America by Skytrax. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. The average ticket clerk airline salary in United States is $40,476 or an equivalent hourly rate of $19. If you would like to see more jobs, remove the commute filter. Change or cancel reservations at the request of customers. They may help passengers get to where they need to be for departures and … Airline or other transportation reservation agents, such as train station reservation agents or bus reservation agents, may also check passenger's baggage as part of their duties. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. Those annual salaries were based on 40-hour workweeks. This is also a huge area of customer service within the travel industry. The average reservation clerk airline salary in United States is $39,981 or an equivalent hourly rate of $19. Change or cancel reservations at the request of customers. Airlines that are often looking for staff include easyJet, British Airways, Virgin Atlantic, Ryanair, Etihad, Lufthansa, Qatar Airways and Flybe. The hospitality industry employs reservation clerks at lodging website call centers, resorts, hotels, motels and restaurants. To keep an airline functioning smoothly, most employers hire an assortment of administrative personnel. Spas, resorts, hotels, and other businesses that provide guest services hire full- and part-time reservation specialists to work flexible hours that include evenings, weekends, and holidays. Use our Career Test Report to get your career on track and keep it there. Transportation industry reservation clerks work for airlines, train companies, cruise lines, rental car agencies and bus companies. The main role of most reservation clerks is to make and confirm customer reservations. Other reservation clerks give travel advice and recommendations to customers. Some must wear professional clothing and stand on their feet all day, while others may wear casual clothing and be seated for the duration of their job shift. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. Inform them about the benefits and company guidelines. Others have past customer service experience in food service or retail environments. They also collect and remove trash from passenger, cockpit and galley areas, empty trash containers and ashtrays, and sweep and vacuum floors. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Also Reservation and Transportation Ticket Agent Jobs. Hotel Reservations Job Description. In some industries, such as transportation businesses, the reservation clerk also checks in the customer’s baggage and directs him to the proper terminal. JOB DESCRIPTION – RESERVATIONS EXECUTIVE Department: RESERVATIONS Reports to: RESERVATIONS MANAGER Purpose of Position: To assist in the duties of the Reservations Department maximising bookings by delivering a delightful yet efficient booking service for a multisite brand; our Reservations Executives Duties. Basic etiquettes to deal with customers . Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States. Airline Reservation Agent Job Description & Salary Information. Knows the type of … Provide clerical support to the reservation staff. Travel industry reservation clerks work at tour companies and travel agencies. Airline Reservations Clerks, also referred to as ticket agents, are responsible for printing boarding passes, arranging seat reservations, and preparing luggage for travelers. Posted: (3 days ago) Airline Reservation Agent Job Description & Salary Information. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. Answer telephone inquiries to book reservations on multiple airlines. Use our Job Search Tool to sort through over 2 million real jobs. She holds a Bachelor of Arts in English. Airline Jobs – Airline Administrative Support. Provide expertise related to retrieving the best possible flight reservation as per the customer needs. The hourly pay rate and salary for the reservation clerk position varies from industry to industry. Provide a hands-on demo for the airline reservation process. Receive reservation orders through phone, fax or email. Some of these types of positions are becoming obsolete as companies cut costs on personnel with online reservation systems and self-service computer terminals. Represented by the International Brotherhood of Teamsters, the parts clerk works 40 hrs per week and is eligible for a full benefit package. Sample Letters For Your Important Situations, Reservation Clerk Responsibilities and Duties. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Travel Clerk assists the travel coordinator with routine travel arrangements. In some industries, such as transportation businesses, the reservation clerk also checks in the customer’s baggage and directs him to the proper terminal. Make travel, accommodations, or entertainment arrangements for others. She also worked as a recruiter for many years and is a certified resume writer. Ensure comfort to guests and customers through reservation services. Keys passenger information into the ticketing reservation system. Some reservation clerks start out in bellhop or other service-oriented positions and move up in a hotel or motel. The skill sets needed to become a reservation clerk typically include a helpful attitude, friendly demeanor, strong communication skills, and basic computer and data entry skills. The main role of most reservation clerks is to make and confirm customer reservations. Many people make reservations for both personal and professional reasons. Because of the Commute Filter, your results are limited. Assists passengers with reservations, ticketing, and adjustments to itinerary. Reservation clerks are the people who take the request and input it into a reservation system. Job Description Title: A Front Receptionist Pay Range: XX Date:April 29, 2010 Report to: Office Manager Job Summary: Reception and Registration for Guests, Solutions Consulting, Check and Check-out , Reservation and cancellation etc. Process all reservation requests from customers. Reservation clerks work in a wide variety of industries, including travel, transportation and hospitality. Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. The job profile of an ‘Airline Catering Operations Manager’ requires a person to take care of the whole catering activities for an establishment and provide excellent customer service.They have to oversee everything – food production, catering staff, supplies, and inventories etc. Airline Catering Operations Manager Job Profile and Description . Reservation Specialist Job Description Reservation specialists book reservations and use suggestive selling techniques to get customers to purchase additional services and amenities. To make the new hires acquainted with the key objectives of Airline.